The Government of the Republic of Zambia, through this Ministry actively contributes to economic transformation and job creation. We focus on mining, petroleum development, environmental remediation, and operational excellence. Our goal is to promote investment in exploration, mining development, mining and processing.
This Charter outlines service standards and expectation, and offers details on how to contact the Ministry and how to report complaints if you are not satisfied with our services.
Through regular performance reviews we shall ensure that we meet our service targets. As such, we intend to make this Charter a living document. To this end, we have established a system of monitoring, evaluating and disseminating results from implementation of the
Charter. This will be done through independent surveys and consultations with you our clients.
The Ministry of Mines and Minerals Development welcomes your feedback as we work together to deliver valuable public services to you, our clients.