The Information and Communication Technology (ICT) Department plays a pivotal role in modernizing, managing, digitalizing and sustaining the technological backbone of the Ministry. 

1. Strategic Support for Operations

Automation: Streamlines processes by introducing software and systems to enhance efficiency.

Integration: Ensures seamless coordination between different departments through integrated ICT systems.

2. Network and Communication Management

Connectivity: Provides and maintains secure, reliable internet and intranet services for smooth internal and external communication.

Unified Communication: Enables tools like email, video conferencing, and collaborative platforms.

3. Data Management and Security

Data Storage: Establishes secure and scalable systems for data storage and retrieval.

Cybersecurity: Implements robust measures to protect against data breaches and cyber threats.

Data Analytics: Uses tools to analyze data for better decision-making and reporting.

4. Support for Digital Transformation

Innovation: Leads initiatives to adopt emerging technologies like Artificial Intelligence (AI), Blockchain, and IoT.

Digitization: Converts manual processes and records into digital formats to increase accessibility.

5. Development and Maintenance of Systems

Software Development: Designs, develops, and customizes software solutions to meet the Ministry’s needs.

System Maintenance: Ensures the proper functioning of IT systems and updates software regularly.

6. Training and Capacity Building

  -Conducts ICT-related training for staff to improve digital literacy and adaptability.

  -Provides workshops on cybersecurity awareness and system usage.

7. Technical Support and Troubleshooting

  -Offers on-demand assistance for hardware, software, and network-related issues.

  -Monitors systems to preempt potential problems and ensure minimal downtime.

8. Innovation in Service Delivery

  -Supports the development of online platforms for public and internal services.

  -Introduces mobile apps, web portals, and GIS systems to improve service accessibility and engagement.

10. Business Continuity and Disaster Recovery

  -Develops contingency plans for system failures to ensure uninterrupted services.

  -Implements backup systems and disaster recovery protocols.